Springwater Avian Health Refund and Return Policy

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Overview

Due to the nature of our goods they exempt from being returned. Perishable goods such as feed, medications, supplements and vitamins. Once these products leave our custody we cannot return them to our inventory. If your products arrived missing or damaged please contact us via our Facebook business page or via email. Contact through Facebook will result in the most rapid response. You can also call or text Julie at 503-551-7050 or Aimee via text only at 503-732-6740. A response via text is usually faster than voice when using our phone contacts.

Please do not send your purchase back to the manufacturer.

Refunds

Please contact us via out Facebook business page or via email at springwateravian@icloud.com if you have a situation where you need to request a refund. If you are requesting a refund of an order that has yet to be shipped there is a 5% “restocking fee” to cover merchant fees which are non-refundable to us as the merchant.

Exchanges

We only replace items if they are defective or damaged. Please contact us via our Facebook business page or at springwateravian@icloud.com. We request that you provide photos of the damaged or defective item.

Need help?

Contact us at the above phone numbers, message us on Facebook or send an e-mail to us for questions related to refunds and returns.

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